Refund policy
1. Return window
You may request a return or exchange within 7 days of receiving your order. Requests raised after this window cannot be accepted.
Any discrepancy in your delivery — a missing item, a wrong item, or visible damage — must be reported to us within 48 hours of the order being marked delivered.
2. What can be returned
To be eligible, the item must be unused, in its original condition, with all seals, tags, labels and original packaging intact, and accompanied by the invoice. We accept returns and exchanges where:
- The product arrived damaged, leaking or broken
- You received an incorrect item or an incorrect quantity
- The product seal was already broken at the time of delivery
- The product had expired, or was close to expiry, on delivery
- The item is defective or does not match its description on our website
3. What cannot be returned
- Opened or used consumables — for hygiene and safety reasons, Ayurvedic and wellness products cannot be returned once the seal is broken, unless they are defective
- Items returned without original packaging, tags or invoice
- Clothing that has been worn, washed, altered or has its tags removed
- Innerwear and other intimate apparel
- Products bought during a clearance or flash sale, and items in the gifting category
- Free items, samples and promotional gifts
- Requests raised after the 7-day window
4. Unboxing video
For any claim involving a missing, damaged or incorrect item, please record a single continuous video while opening the parcel, clearly showing the sealed package, the shipping label and the contents. This is the fastest way for us to verify the claim and approve your refund without back-and-forth. Claims without this evidence may take longer to assess, and we may need to decline claims we cannot verify.
5. How to raise a return request
- Email marketing@solifein.com or WhatsApp +91 91961 81314 within the applicable window
- Share your order number, the item concerned, the reason, and photos or the unboxing video
- Our team will review and respond, usually within 2 working days
- If approved, we arrange a reverse pickup from the same delivery address and confirm the expected pickup date
- Keep the item in its original packaging, ready for collection
Where reverse pickup is not available at your PIN code, we may ask you to self-ship the item; in that case we will reimburse reasonable, receipted courier charges for valid claims.
6. Exchanges
Exchanges are subject to stock availability. Once the returned item has been picked up and inspected, your replacement is typically dispatched and delivered within 3–5 working days. If the item is out of stock, we will offer you a refund or an alternative product of equivalent value.
7. Cancellations
You can cancel an order free of charge at any point before it has been shipped. Email or WhatsApp us as soon as possible with your order number. Once approved, the full amount is refunded.
Once an order has been dispatched it cannot be cancelled — please use the returns process above instead.
SoLifeIN reserves the right to cancel or decline any order where the item is out of stock, where there has been a pricing or product-information error, where delivery is not serviceable at your location, or where we suspect fraudulent or abusive activity. In such cases you will be refunded in full.
8. Refunds and timelines
Once your returned item reaches us and passes inspection, we approve the refund and initiate it to your original payment method.
| Stage | Typical time |
|---|---|
| Request reviewed | Within 2 working days |
| Reverse pickup completed | 3–7 working days from approval |
| Inspection at our end | 2–3 working days from receipt |
| Refund initiated after approval | Within 3 working days |
| Amount credited by your bank | A further 5–7 working days |
If an item fails inspection — for example it shows signs of use, or is missing packaging — we will contact you and may return the item to you rather than refund it.
Shipping charges you originally paid are refunded only where the return is due to our error (damaged, defective, wrong or expired item).
9. Cash on delivery orders
For COD orders, refunds are made by bank transfer or UPI to an account in the name of the person who placed the order. We will ask you to confirm those details in writing before processing.
Where a partial advance has been collected on a COD order to confirm it, that advance covers costs already incurred and is non-refundable if the order is refused at the door without a valid reason. Refusing delivery repeatedly may result in COD being disabled for your account.
10. Damaged, wrong or expired items
If this happens, it is our mistake and you will not be out of pocket. Report it within 48 hours with photos or the unboxing video and we will arrange a free pickup and send a replacement or a full refund, including any shipping paid — whichever you prefer.
11. Contact us
SoLifeIN Solutions Private Limited
Chadakya Colony, Gate No. 1, Sipri Bazar, Jhansi, Uttar Pradesh – 284001
Email: marketing@solifein.com
Phone / WhatsApp: +91 91961 81314
Support hours: Monday to Saturday, 10:00 – 18:00 IST