Shipping policy
1. Where we deliver
We currently ship across India to all serviceable PIN codes. A small number of remote, restricted or non-serviceable locations may not be covered by our courier partners. You can check serviceability by entering your PIN code at checkout — if we cannot deliver to your area, you will be told before payment.
We do not offer international shipping at this time.
2. Courier partners
We work with established third-party logistics providers such as Shiprocket, Delhivery, Xpressbees and India Post. The partner assigned to your order depends on your location, the weight of the parcel and the service available at your PIN code. We are not able to guarantee a specific courier for a specific order.
3. Order processing
Orders are dispatched from our fulfilment centre in Lucknow, Uttar Pradesh. Our registered office is at Chadakya Colony, Gate No. 1, Sipri Bazar, Jhansi, Uttar Pradesh – 284001; returns and correspondence should follow the address given in the relevant policy or on your invoice, not the dispatch address.
Orders are processed on working days (Monday to Saturday, excluding public holidays). Orders are typically packed and dispatched within 24 to 48 working hours of confirmation.
Orders placed on a Sunday or a public holiday are processed on the next working day. During sale periods and festive peaks, dispatch may take slightly longer — we will keep you informed if that happens.
4. Delivery timelines
We currently offer standard shipping only. Once dispatched, typical delivery times are:
| Destination | Estimated delivery |
|---|---|
| Uttar Pradesh and neighbouring states | 2–4 working days |
| Metro cities | 3–5 working days |
| Other cities and towns | 4–7 working days |
| Remote, hill and north-eastern areas | 7–10 working days |
These are estimates provided by our courier partners, not guarantees. Timelines start from the date of dispatch, not the date of order.
5. Shipping charges
- Orders of ₹999 and above: free standard shipping across India
- Orders below ₹999: a flat shipping charge is calculated and shown at checkout before you pay
- Any applicable charges are always displayed at checkout — there are no hidden fees added later
All prices on our website are in Indian Rupees (₹) and inclusive of applicable GST unless stated otherwise on the product page.
6. Cash on delivery
Cash on delivery is available on eligible orders and PIN codes, subject to a maximum order value shown at checkout. A nominal COD handling fee may apply on lower-value orders and will be displayed before you confirm.
Please keep the exact amount ready at delivery. Some courier partners also accept UPI at the doorstep, though this is at their discretion and cannot be guaranteed.
7. Tracking your order
Once your parcel is dispatched, we send the tracking number and courier link by email, SMS or WhatsApp to the contact details on your order. Tracking information can take up to 24 hours to become active after dispatch.
If you have not received tracking details within 3 working days of ordering, contact us and we will look into it.
8. Delivery attempts and refused parcels
Couriers generally make up to three delivery attempts. Please make sure someone is available at the address, and keep your phone reachable — most failed deliveries happen because the courier could not make contact.
If all attempts fail, or the parcel is refused, it is returned to us. For prepaid orders we will refund the order value after deducting the actual to-and-fro shipping cost incurred. For COD orders, repeated refusals may lead to COD being disabled for future orders.
9. Delays outside our control
Once a parcel is handed to the courier it is in their network. Delivery can be delayed by weather, strikes, regional restrictions, festive volumes, transport disruption or other events beyond our reasonable control. We will help you follow up with the courier, but we cannot accept liability for delays of this kind.
10. Address accuracy
Please check your delivery address, PIN code and phone number carefully before confirming your order — an incomplete address is the single most common cause of failed delivery. If you spot a mistake, contact us immediately; we can usually update it before dispatch, but not after. Re-shipping charges for an incorrect address supplied by the customer are payable by the customer.
11. Contact us
SoLifeIN Solutions Private Limited
Chadakya Colony, Gate No. 1, Sipri Bazar, Jhansi, Uttar Pradesh – 284001
Email: marketing@solifein.com
Phone / WhatsApp: +91 91961 81314
Support hours: Monday to Saturday, 10:00 – 18:00 IST